Refund policy
Refund & Return Policy
At Closet Haven, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
1. 30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Include the original packaging and any included accessories.
- Have proof of purchase or your order confirmation.
To start a return, please contact our customer support team:
Email: ...
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
2. Return Conditions
Items that arrive damaged, defective, or incorrect may qualify for a replacement or full refund.
To ensure a smooth return process, returned items should be unused and in their original condition whenever possible.
Each return request is reviewed individually to provide a fair and appropriate resolution.
3. Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was received.
- The product has a confirmed manufacturing defect.
We recommend using a tracked shipping service when returning an item, as we cannot guarantee receipt of returned packages without tracking.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow your bank or payment provider additional processing time for the refund to appear in your account.
5. Damaged or Incorrect Items
Please contact us within 7 days of receiving your order if:
- Your item arrives damaged.
- You receive the wrong product.
- Your order is incomplete or missing an item.
To help us resolve the issue as quickly as possible, please include clear photos or videos showing the problem.
6. Exchanges
At this time, we do not offer direct exchanges.
If you would like a different product, please request a return (if eligible) and place a new order once your refund has been processed.
7. Order Cancellations
Orders may only be cancelled shortly after purchase, before they enter processing.
Once an order has been processed or shipped, it can no longer be cancelled.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: ...
We aim to respond to all customer inquiries within 24 business hours.
Thank you for choosing Closet Haven. We're committed to helping you create a more organized, functional, and clutter-free closet with practical storage solutions designed for everyday living.